Intelligent service and innovations

Whatever your individual challenge in the field of recycling technology, our expert team will be by your side from the first consultation to after-sales service. We adapt flexibly to your requirements.

You can reach our service hotline at +49 6641 9654 77

Advice and concept development
 

We don't just recycle standard solutions - we develop holistic, individual concepts. Working closely with our customers, we gather information about their requirements, goals, infrastructure and characteristics, depending on the project size. We work together to define the expected result and our experts are on-hand to give comprehensive advice - because we understand that every project is different.

Should I screen the material into two or three fractions? What should the grain size and throughput be? Is it necessary for any conveyor technology or other separation technologies to be incorporated into the planning? Which screening technology is best suited for the project? Place your trust our team's expert knowledge - you'll reap the results!

Once the concept is fully developed, our in-house designers implement the ideas from a technical perspective and fine-tune the concept in terms of its material, physical and static characteristics. Your system or conversion parts are created by us in 3D in accordance with the latest standards. Our designers also create a 3D view for the customer, helping them envision the final product and providing a shared basis for communication between the customer and the GÜNTHER project manager.

Even after installation is complete, we don't leave you to go it alone: We offer comprehensive training, maintenance and testing.
 

Do you have a large team that needs to familiarise itself with the operation of the system, or have you acquired new employees over a period of time? Our service staff will be happy to conduct on-site training in the technology in general and your system in particular.

Regular tests, inspections, maintenance and safety checks are all part of operating a system. The functionality of machines and systems can become limited over time, e.g. as a result of wear to components, corrosion or the consumption of operating resources. For this reason, manufacturers of machines specify the maintenance intervals at which the machines must be checked. In addition, such wear and tear can endanger the people who work with the machine. As such, machines must be checked not only for their operability, but also for their operational safety . The Betriebssicherheitsverordnung [Ordinance on Industrial Safety and Health] and Unfallverhütungsvorschrift (UVV) [Accident Prevention Regulations] also stipulate regular inspections by a qualified expert.

Our GÜNTHER service employees are qualified to carry out such UVV inspections. They carefully examine the machines and determine the condition of components, wear parts (e.g. brakes, coupling, wheels) and safety devices (e.g. emergency shutdowns, light barriers, sensors, etc.). They also assess the suitability of work equipment (e.g. forklifts and cranes) and record this in the test report.

Following a successful inspection, you will receive the inspection sticker and a copy of the certificate. You are only permitted to operate the system if these regulations are complied with and you are able to verify that regular inspections have been carried out and passed.

Our service team can be relied upon. We are able to carry out UVV [accident prevention] inspections and, upon request, to arrange regular appointments for maintenance and inspection to ensure that your workflow is not disrupted or brought to a halt.

Our inspections are offered at a fixed price. This enables you to keep control of your costs. During the inspections, we use a thermal imaging camera that detects weak bearings, stiff gears and other faults before they become an issue. If so desired, we can also take oil samples from your machine to enable us to identify damage early on. This, in turn, enables you to take preventive measures.

Thanks to these extensive, thorough checks and maintenance measures, damage and potential outages are detected and prevented at an early stage.

After-sales service - We care about your profitability and satisfaction
 

Whenever a problem occurs, you can rely on our know-how and spare parts delivery service to rectify it. Our service employees do everything possible to avoid downtimes in your system. If downtime is unavoidable, we'll do all we can to rectify the fault as quickly as possible. Electrical or mechanical - we'll analyse the issue and rectify it in our competence centre. Whether it's a wear part to be replaced or a need for further process optimisation, our after-sales service is the only port of call you need.

We help our customers understand that by using the correct parts and materials in an appropriate fashion, the wear and tear costs of their systems - and thus also the operating costs - can remain low. This is because the profitability of our customers' machines is our overarching goal.

Our team's first priority is repairing the machines and ensuring a long service life. As a customer, you have access to spare parts from our own warehouse. We can also assist you in checking the use of alternative parts and solutions on a case-by-case basis. Along with the intelligent design of the machines, our in-house stocks guarantee good availability of parts at short notice. This enables you to obtain your original spare parts through our service for years after the machine is put into use.

Sales and assembly worldwide - but where's the service?

As a matter of course, we provide service calls to accompany the sale of our machines worldwide. Our team can advise you in English via our hotline and organise the relevant repairs. If necessary, we can deliver spare parts in minimal time. We can also arrange for spare parts to be delivered directly from the supplier to the customer's construction site, where this is more efficient from a logistical perspective.

GÜNTHER offers a special advantages in terms of service.  Remote maintenance of machines enables the GÜNTHER competence center to access the machine directly when a problem is reported, wherever the machine is in the world.Once you have reported the problem, we refer to the relevant machine data and can often help with a phone call and a few simple actions.